Apply for your free strategy call

Who is asking

First, what do we call you?

First name

Where it lands

Where do we send what we prepare?

Use the address you read. You get one reply, from a person. There is no list to end up on.

Work email

The business

What are we looking at before the call?

We walk your customer journey the way a customer would, before we meet. If there is no website, say so.

Business name

Website

Your seat

And where do you sit in it?

The person who feels the problem and the person who can approve a fix are not always the same person.

Owner or founderOperations or practice leadMarketing or revenue leadSomething else, but I can approve this

Footprint

How many locations?

OneTwo or threeFour to tenMore than ten

Where you trade

Which market?

It decides the rules for messaging people, and those rules are the first thing a careless build breaks.

The weak point

What comes apart when you get busy?

Pick the worst one. We build one system at a time, so the honest answer beats the complete answer.

Enquiries sitThe phone rings out mid-job, a form lands at 11pm, a DM waits until Monday.Quotes go quietThey said they would think about it and nobody found out what stopped them.The calendar does not holdConfirmations and reminders depend on somebody remembering to send them.Cancellations leave holesA slot drops the day before and stays empty because nobody had two hours to fill it.Repeat work runs on memoryRenewals, rebooking and lapsed customers have no owner.Nobody can see where it stoppedYou cannot say what is overdue, what failed, or whose turn it is.Something is breaking, I cannot name itFine. That is what the call is for.

Scale

How many new enquiries land in a month?

Not to judge it. To size the first build for the business you have.

The one that stings

Tell us about the last one you lost.

What did they ask? Who saw it? Where did it wait? One real story tells us more than a page of strategy.

The one that still bothers you

What it has cost so far

What has this already cost you to fix?

Software, an agency, a hire, or the hours your own people spend holding it together. We ask because it tells us what has been tried, and what not to suggest again.

Nothing yetThis is the first proper look at itUnder $5,000Some software, and it did not hold$5,000 to $25,000Software plus some outside help$25,000 to $100,000Including a hire, or an agency retainerMore than $100,000And it is still not fixed

The better version

If it worked, what happens without anyone remembering?

Describe what the customer gets and what your team sees. Leave the technology to us.

What should happen every time

Timing

How soon do you want this fixed?

Say where you really are. We would rather point you at the right next step than invent urgency you do not have.

In the next 30 daysOne to three monthsWorking out whether this is even the right approach

Last one

Where did you come across us?

We are nosy about which route people take to get here. It changes where we spend our time.

Use my answers to prepare for the call. That is all we use them for, and we do not pass them on.

A person reads it and replies within one working day, naming the first system worth building or saying there is not one. No proposal, no invoice, nothing to buy on the call.